Your data stays in France
The servers and the database are in France, with a European operator. Nothing leaves the European Union.
Your data
You are trusting us with
You are trusting us with
the inside of your company
HubPlace sees the state of your computers. That is a responsibility, and you have every right to know exactly what we do with it. Here is the answer, without evasion.
Everything travels encrypted
Your exchanges with HubPlace are protected, just as on your bank's website. Your password is stored in plain text nowhere, not even with us.
Nobody else sees your data
Each company has its own sealed space. No other HubPlace user can reach it, not even by mistake.
You decide who sees what
Every part of the tool can be opened or closed, colleague by colleague. An intern can see the requests without seeing the passwords.
Your technical passwords are protected
The vault keeps them encrypted, and records who looked at them and when.
We keep track of what matters
Important actions are recorded, and the history of each computer is kept for as long as you decide.
The small program
It opens no door onto your computers
This is the most reasonable fear of all: installing something that would let somebody in. That is not the case, and here is why.
- It calls out, it is not calledIt is the one that contacts HubPlace, exactly as your browser contacts a website. Nothing can come in that way.
- You can read itIt is not an opaque piece of software but a text file. If you have someone check it before installing, they will see everything it does.
- One key per computerThe setup link only serves to add the machine. Each computer then has its own key, which you can cancel on its own.
- It doesn't read your filesNo documents, no photos, no email, no screenshots, nothing typed on the keyboard. Only the state of the machine.
HubPlace and the GDPR
HubPlace handles only a small amount of personal data: that of your colleagues (name, work address) and the fact that a computer is assigned to one of them. Here is what that means — you can pass this page on to your management exactly as it is.
Who is responsible for what
Thiris, which publishes HubPlace, acts as a processor within the meaning of Article 28 of the GDPR. You remain the controller for the data of your colleagues and your computers.
What the data is used for
Only to make the service work. It is not sold on, not used for advertising, and not used to train models.
What is sent to the artificial intelligence
Only technical figures: space left on the disk, overdue updates, disk condition. No person's name, no file content.
How long it is kept
For as long as you set, twelve months at most by default. If you delete your account, everything is erased for good.
Your rights
Access, correction, erasure, retrieval and restriction: from your account, or on simple request by email. We answer within thirty days.
Who else is involved
The list of technical providers — hosting, sending emails and text messages, artificial intelligence analysis — is given to you on request.
Questions about your data
Can another customer see my data?
No. Every request to the database is filtered on your company. There is no view that would let anyone look inside someone else's.
Who at Thiris can see my data?
Only the people who keep the service running, and only when it is necessary — typically if you report a problem to us. Those accesses are recorded.
Can you take control of my computers?
Not without your knowledge. Remote assistance is switched off by default; you are the one who turns it on, and it runs over an encrypted link opened from your own network.
If I stop, what happens to my data?
You retrieve everything in Excel format, then ask for your account to be deleted. The erasure is final and we confirm it to you in writing.
My management wants a signed GDPR contract. Do you have one?
Yes. A processing agreement compliant with Article 28 of the GDPR is provided on request, along with the detail of the security measures.
I've been asked to fill in a security questionnaire. Can you help?
Yes, send it over. We fill it in with you, including the technical questions you would not know how to answer.
A question we haven't anticipated?
Write to us. We answer precisely, and without making you feel the question was a silly one.