Features
One platform,
One platform,
every IT concern
HubPlace covers inventory, monitoring, support and project management. Here is exactly what you get — free, from day one.
IT estate
An inventory that never goes stale
The agent reports the complete hardware and software configuration of every endpoint, then refreshes it hourly. There is nothing left for you to type in.
- Full hardware detailManufacturer, model, serial number, chassis, processor, installed memory, drives and their SMART status.
- Software and systemOperating system and version, installed patches, pending updates, domain, activation status.
- NetworkIP and MAC addresses, interfaces, gateway, host name, last endpoint used by the agent.
- LifecycleStock, production, repair, retired: follow each endpoint from delivery to disposal, with its history.
- AssignmentLink an endpoint to a user, a site and a department. The estate becomes a map of your organisation.
- ExportsThe whole list exports to Excel for your accounting inventories or your tenders.
Health & monitoring
Weak signals caught before the failure
Reported data is worthless if nobody reads it. HubPlace interprets it for you and only asks for your attention when it is warranted.
- Daily AI analysisEvery night, each endpoint receives a score out of 100, a verdict and an explanation written in plain language.
- Monitoring rulesThresholds for CPU, memory, disk, temperature, missing check-ins: you decide what raises an alert.
- NotificationsBy email or SMS, immediately or as a daily digest, depending on severity.
- Alert logOpen, acknowledged, resolved: nothing is lost, everything is traceable.
- Conversational assistantAsk a question about a specific endpoint and get an answer grounded in its actual history.
- Network scannerAn optional appliance discovers devices with no agent: printers, NAS units, access points, cameras.
Support & requests
A helpdesk that knows your machines
Ticket, endpoint and user are one and the same. No more back-and-forth to establish which computer is being discussed.
- Conversation threadMessages, attachments, full history, internal notes the requester never sees.
- Automatic creationEmails received at your support address become tickets and replies follow the thread.
- Categories and prioritiesSort, filter, order. Unread tickets and those awaiting a reply stand out visually.
- LinkingA ticket points to an endpoint, a network device, a mobile, a project or a user.
- Duplicate mergingTwo requests about the same incident merge into one while keeping both threads.
- NotificationsThe requester is informed automatically at every status change.
Oversight
Your whole picture on one page
The dashboard brings together your counters and the items you follow closely, whatever their type.
- CountersTasks in progress, open tickets, sites, endpoints online: the state of the house at a glance.
- Unified pinsPinned endpoints, devices, tasks and tickets side by side, sortable and filterable.
- Light or dark themeThe interface follows your system or your preference, on desktop and mobile alike.
- Multi-organisationManaging several entities? Switch between them without changing account.
Summary
Everything that's included
No paid add-ons, no module reserved for a higher edition. There is no higher edition.
Estate & inventory
- Windows, Linux and macOS agents
- Enrolment by site token
- Hardware and software inventory
- SMART drive status
- Unlimited sites and locations
- Custom device types
- Endpoint lifecycle
- Excel export
Monitoring
- Heartbeat every 5 minutes
- AI-driven health score
- Configurable rules and thresholds
- Email and SMS alerts
- Alert log
- Change history
- Network scanner (Raspberry Pi)
- Secure remote access
Support
- Unlimited tickets
- Email intake (IMAP)
- Categories and priorities
- Linking to endpoints
- Internal notes
- Ticket merging
- “Unread” and “awaiting reply” flags
- Automatic notifications
Projects
- Tasks and subtasks
- Projects with icon and colour
- Due dates and priorities
- Assignment by user
- Rich text editor
- Attachments
- Personal pins
- View by status
Organisation
- Unlimited users
- Groups and per-module permissions
- Multi-organisation
- Technical credential vault
- Administration audit log
- Secure authentication
- Password reset
- Mobile interface
Applications
- Surveys and questionnaires
- Automated press review
- Newsletter
- OwnCloud file space
- Zoom video meetings
- Reports and exports
- External data imports
- Dashboards
All of it is waiting, free of charge
Create your workspace and enrol your first endpoint within ten minutes.