What it does
Everything you need,
Everything you need,
in one place
Knowing what is going wrong, knowing what you own, never losing your colleagues' requests again. Here is the detail — complete from the first machine, free up to 3.
The nightly check-up
Spotting trouble before the breakdown
A computer that is about to fail always gives some warning. Somebody just has to notice it. That is what HubPlace does for you every night.
- A verdict every morningEvery computer gets a score out of 100 and a sentence explaining what is wrong and what ought to be done.
- A list sorted by urgencyThe most worrying at the top, the rest below. You know where to start without looking for anything.
- Told when it is seriousBy email or text message. You decide how serious it has to be before you want to be disturbed.
- What triggers an alertDisk nearly full, a computer that has gone quiet, antivirus switched off, updates overdue: adjustable, but already sensibly set from the start.
- One question, one answerAsk a question about a particular computer — "why is it so slow?" — and get an answer based on its real history.
- The rest of your equipmentAn optional little box also spots your printers, network drives and cameras, on which nothing can be installed.
The inventory
A list that keeps itself up to date
You type nothing in. Each computer describes itself, and describes itself again every hour.
- What is inside the machineMake, model, serial number, age, memory, disk size and space left — enough to know what to replace and when.
- What is installed on itWhich version of Windows, macOS or Linux, updates done and updates overdue.
- Where it is plugged inNetwork address, machine name, last connection: enough to find it when someone calls you.
- Where it is in its lifeIn stock, in service, being repaired, scrapped: follow every computer from purchase to disposal.
- Whose it isLink a computer to a person, an office and a department. The list becomes a map of your company.
- Retrievable in one clickEverything exports to Excel, for your accountant, your insurer or a replacement quote.
The requests
One single place for your colleagues' requests
The request, the person and the computer are one and the same. You never again have to ask "which computer was that?".
- The whole conversation in one placeMessages, attachments, full history, plus your own private notes that the person asking cannot see.
- Your emails become requestsMessages arriving at your support address land in the list by themselves, and your replies go back out in the same thread.
- Sorted and filedBy subject and by urgency. Unread requests and the ones waiting on your reply stand out visually.
- Tied to the machineA request points to a computer, a phone, a piece of network equipment or an ongoing project.
- The same request twiceDuplicates merge into a single request, without losing anything from either conversation.
- The person is kept informedThey automatically get a message at every step. You don't have to think about it.
Your home page
The essentials on a single page
What you look at when you arrive in the morning: the counters, and whatever you have decided to keep a close eye on.
- The countersWhat is under way, what is waiting, how many computers are switched on: the state of the house at a glance.
- Your pinsPin a computer, a request or a project and it stays at the top of your home page.
- Light or darkThe display follows your computer or your preference, and works on a phone too.
- Several companiesIf you look after more than one entity, you switch between them without changing account.
Summary
Everything that is included
No paid extras, no feature held back for a higher edition. There is no higher edition: the price depends only on how many machines you have.
Your computers
- Windows, macOS and Linux
- Added by copying and pasting one line
- Hardware and software inventory
- Hard disk wear
- As many offices and sites as you like
- Your own equipment types
- Tracked from purchase to disposal
- Export to Excel
The watching
- A check every 5 minutes
- Daily health score and verdict
- Adjustable alert thresholds
- Email and text message alerts
- A log of every alert
- History for each computer
- Printers and network equipment discovered
- Secure remote assistance
The requests
- As many requests as you like
- Arriving automatically from your inbox
- Subjects and urgency levels
- Linked to a computer
- Notes the requester cannot see
- Duplicates merged
- "Unread" and "needs a reply" markers
- Automatic messages to the requester
Your projects
- Tasks and sub-tasks
- Folders with icon and colour
- Due dates and urgency levels
- Assigned to a colleague
- Formatted text
- Attachments
- Personal pins
- View by progress
Your company
- As many colleagues as you like
- Who is allowed to see what
- Several companies on one account
- Vault for technical passwords
- Log of important actions
- Secure sign-in
- Forgotten password
- Works on a phone
On top of that
- Questionnaires and surveys
- Automatic press review
- Newsletter
- Shared file space
- Video calls
- Reports and exports
- Import of your existing lists
- Tracking dashboards
All of it is waiting for you
Create your account and add your first machine within ten minutes. Free up to 3.